Find Your Answers Here

We understand that you may have questions, and we’re here to provide answers. Whether it's about our products, services, shipping, or returns, you’ll find helpful information here. If you need further assistance, feel free to reach out to us at info@zeroemisswheels.com. We’re happy to help!

Product & Style Selection

What size wheels do I need for my electric vehicle?

Choosing the right wheel size is essential for your riding experience. We offer a variety of sizes tailored to different types of electric bikes and vehicles, ensuring a smooth and efficient ride. Consider your riding style and terrain when selecting the right size.

For Off-Road Adventures: Larger wheels with durable tires are ideal for rough terrain, offering better stability.

For City Commuting: Smaller, lightweight wheels can enhance efficiency and manoeuvrability in urban settings.

What style of wheels do I need?

The style of wheel you need depends on your riding preferences:

Mountain Bikes: Sturdier wheels for rugged trails.

City Bikes: Lighter wheels that balance comfort and efficiency.

Road Bikes: Sleeker wheels designed for speed and smooth surfaces.

Battery & Charging

Can I use any charger for my electric bike or vehicle?

To protect your battery and ensure optimal performance, always use the charger that came with your vehicle. Each charger is designed to match the specific voltage and current requirements of your model.

How often should I charge my electric vehicle battery?

We recommend charging your battery when it reaches around 20%-30%. Avoid letting it fully discharge and always charge it within the recommended time to extend battery life.

How can I maximise the lifespan of my battery?

To keep your battery in top condition:

Charge between 20%-80% for better longevity.

Store your battery with at least 50% charge during long periods of inactivity.

Avoid overcharging and extreme temperatures when charging.

Maintenance & Care

How should I maintain my wheels and bike?

Regular maintenance is key to ensuring the longevity of your wheels and bike:

Clean wheels and check for debris after every ride.

Check tire pressure to maintain optimal performance.

Inspect the wheel alignment and make sure it’s secure.

How often should I service my wheels or bike?

For optimal performance, schedule a service every 6-12 months, depending on your riding frequency and conditions. This includes checking for any wear or damage and making sure the wheels are properly aligned.

Orders, Delivery & Returns

What payment methods do you accept?

We accept a wide range of payment options:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover

PayPal: Fast and secure payment

Klarna: Pay later or in instalments

Apple Pay & Google Pay: Easy mobile payment options

How long will my order take to arrive?

Delivery times vary depending on the product and shipping method chosen. Once your order ships, you’ll receive tracking details to monitor the progress of your package.

Can I cancel my order?

You can cancel your order within 12 hours of purchase without any extra charges. After that, cancellation may incur fees, especially if your order has already been processed or shipped.

Can I return my order?

Yes, we offer a 14-day return policy for unused and undamaged items. To return an item, simply contact us at info@zeroemisswheels.com for further instructions. Remember, products must be returned in their original condition and packaging for a full refund.